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One of the powerful methods for enhancing customer experiences and building lasting relationships is through Voice of Customer (VoC) tools. These tools allow businesses to gather insights directly from their customers, helping them to improve services, products, and overall customer satisfaction. What are voice of customer (VoC) tools? VoC tools are specialised software applications designed […]

The Qwen team at Alibaba has unveiled QwQ-32B, a 32 billion parameter AI model that demonstrates performance rivalling the much larger DeepSeek-R1. This breakthrough highlights the potential of scaling Reinforcement Learning (RL) on robust foundation models. The Qwen team have successfully integrated agent capabilities into the reasoning model, enabling it to think critically, utilise tools,

Last week, leading experts from academia, industry, and regulatory backgrounds gathered to discuss the legal and commercial implications of AI explainability, with a particular focus on its impact in retail. Hosted by Professor Shlomit Yaniski Ravid of Yale Law and Fordham Law, the panel brought together thought leaders to address the growing need for transparency

Deepgram has unveiled Nova-3 Medical, an AI speech-to-text (STT) model tailored for transcription in the demanding environment of healthcare. Designed to integrate seamlessly with existing clinical workflows, Nova-3 Medical aims to address the growing need for accurate and efficient transcription in the UK’s public NHS and private healthcare landscape. As electronic health records (EHRs), telemedicine,

Opera has introduced “Browser Operator,” a native AI agent designed to perform tasks for users directly within the browser. Rather than acting as a separate tool, Browser Operator is an extension of the browser itself—designed to empower users by automating repetitive tasks like purchasing products, completing online forms, and gathering web content. Unlike server-based AI

The newly-formed Autoscience Institute has unveiled ‘Carl,’ the first AI system crafting academic research papers to pass a rigorous double-blind peer-review process. Carl’s research papers were accepted in the Tiny Papers track at the International Conference on Learning Representations (ICLR). Critically, these submissions were generated with minimal human involvement, heralding a new era for AI-driven

Blockchain has tried to claim many things as its own over the years, from global payment processing to real-world assets. But in artificial intelligence, it’s found synergy with a sector willing to give something back. As this symbiotic relationship has grown, it’s become routine to hear AI and blockchain mentioned in the same breath. While

Palo Alto-based You.com has introduced ARI, a professional-grade AI research agent for businesses to access competitive insights. ARI (Advanced Research & Insights) delivers comprehensive, accurate, and interactive reports within minutes—potentially shaking up the $250 billion management consulting industry.   You.com claims ARI completes reports that typically require weeks of labour and cost thousands of dollars in

EU-funded initiative CERTAIN aims to drive ethical AI compliance in Europe amid increasing regulations like the EU AI Act. CERTAIN — short for “Certification for Ethical and Regulatory Transparency in Artificial Intelligence” — will focus on the development of tools and frameworks that promote transparency, compliance, and sustainability in AI technologies. The project is led

Fetch.ai has launched ASI-1 Mini, a native Web3 large language model designed to support complex agentic AI workflows. Described as a gamechanger for AI accessibility and performance, ASI-1 Mini is heralded for delivering results on par with leading LLMs but at significantly reduced hardware costs—a leap forward in making AI enterprise-ready. ASI-1 Mini integrates into