Uncategorized

AI use surges at Travelers as call centre roles reduce

Mid-January saw insurance company, Travelers, announce a new deal that empowers 10,000 engineers and data scientists with AI assistants. However, less than two weeks on, Travelers’ leadership explained that the company’s true competitive advantage lies in expertise, not AIs alone, believing this is what will drive longer-term profit growth. According to Travelers’ chief executive officer

AI use surges at Travelers as call centre roles reduce Read More »

China’s hyperscalers bet billions on agentic AI as commerce becomes the new battleground

The artificial intelligence industry’s pivot toward agentic AI—systems capable of autonomously executing multi-step tasks—has dominated technology discussions in recent months. But while Western firms focus on foundational models and cross-platform interoperability, China’s technology giants are racing to dominate through commerce integration, a strategic divergence that could reshape how enterprises deploy autonomous systems globally. Alibaba, Tencent

China’s hyperscalers bet billions on agentic AI as commerce becomes the new battleground Read More »

Insurers betting big on AI: Accenture

New research from Accenture has discovered insurance executives are planning on increased investment into AI during 2026 despite a widening skills gap in insurance organisations. Surveying 3,650 C-suite leaders over 20 industries and 20 countries, the Pulse of Change poll revealed 90% of the 218 senior insurance executives intend to spend more on AI over

Insurers betting big on AI: Accenture Read More »

Deloitte sounds alarm as AI agent deployment outruns safety frameworks

A new report from Deloitte has warned that businesses are deploying AI agents faster than their safety protocols and safeguards can keep up. Therefore, serious concerns around security, data privacy, and accountability are spreading. According to the survey, agentic systems are moving from pilot to production so quickly that traditional risk controls, which were designed

Deloitte sounds alarm as AI agent deployment outruns safety frameworks Read More »

Masumi Network: How AI-blockchain fusion adds trust to burgeoning agent economy

2026 will see forward-thinking organisations building out their squads of AI agents across roles and functions. But amid the rush, there is another aspect to consider. One of IDC’s enterprise technology predictions for the coming five years, published in October, was fascinating. “By 2030, up to 20% of [global 1000] organisations will have faced lawsuits,

Masumi Network: How AI-blockchain fusion adds trust to burgeoning agent economy Read More »