Terms of use.

About these terms

saizenacuity.com (the “website”) is operated by Saizen Acuity Limited (“Saizen Acuity”, “we”, “us”, “our”), a private limited company registered in England and Wales under company number 16006442, with its registered office at 60 Tottenham Court Road, Suite 5180a, London W1T 2EW, United Kingdom. You can contact us at info@saizenacuity.com.

These terms of use, together with our Privacy policy, govern your access to and use of the website, including every page, tool, form and download on it. By using the website you confirm that you accept them. If you do not agree, please do not use the website.

These terms govern use of the website only. Consulting, advisory, fractional, accelerator, event and other services are provided under a separate written agreement, which takes priority over these terms for those services.

If you use the website on behalf of an organisation, you confirm that you have authority to accept these terms for it, and “you” includes that organisation.

Using the website

The website is intended for businesses and professionals. It is not directed at consumers or at anyone under 18. If you nevertheless use it as a consumer, nothing in these terms affects your statutory rights.

We may update these terms at any time by changing this page. The “Last updated” date shows when they last changed. The version on the website when you use it applies, so please check this page from time to time.

We may change, suspend, withdraw or restrict the website or any part of it, including any tool or form, at any time and without notice, for business or operational reasons. We do not guarantee that the website, or any content on it, will always be available or uninterrupted.

No professional advice

The content of the website, including articles, answers, guides, statistics, examples, the AI Readiness Review and its reports, Acuity Daily, podcast material, case studies and practitioner profiles, is provided for general information only. It is not legal, regulatory, financial, investment, tax, accounting, cybersecurity, data protection, employment or other professional advice, and it does not take account of your circumstances.

You must not rely on it as an alternative to advice from an appropriately qualified professional. You should obtain specific advice before taking, or refraining from, any action on the basis of the website. Descriptions of laws and regulations, including the EU AI Act and data protection law, are simplified summaries that may not reflect the latest position.

Professional advice from Saizen Acuity is given only within a written engagement, and only to the client named in it.

The AI Readiness Review

The AI Readiness Review is a free self-assessment. Its score, tier, findings, recommendations and suggested actions are generated automatically, by fixed rules, from the answers you give. Accordingly:

• the report is only as accurate as your answers, which we do not verify;
• it is indicative. It is not an audit, a certification, a legal or regulatory opinion, a security assessment or a guarantee of any outcome, and it does not show that you comply with any law or standard;
• any comparison, tier or reading is illustrative and is not a statistical benchmark against other organisations;
• you are responsible for any decision you take on the basis of the report.

Please do not enter confidential, personal or commercially sensitive information beyond what the review asks for. How we handle the details you give to open the report is set out in our Privacy policy.

Case studies and outcomes

Case studies, outcomes, figures and examples describe work done in particular circumstances, with particular clients, people, data and timescales. Past results do not guarantee or predict future results, and nothing on the website is a promise that you will achieve a similar outcome.

To protect confidentiality, some case studies are anonymised or have details changed or combined. Figures are reported as described by the sources indicated on each case study. Where work was carried out by a practitioner in a previous role, before or outside their work with Saizen Acuity, the case study says so, and it describes that individual’s experience rather than an engagement delivered by Saizen Acuity.

Names, logos and trade marks of clients, former employers and other organisations belong to their owners. Their appearance on the website identifies work or experience; it does not mean that those organisations endorse, sponsor or are affiliated with Saizen Acuity.

The Council, practitioners and partners

Practitioners. The Council and practitioner profiles describe the professional experience of individuals we work with. Some are employees or directors; others are independent consultants or associates who are not employed by us. A profile is not a promise that a particular person will be available or will work on your engagement. Who works on an engagement is agreed in writing. Views expressed by an individual, including on the podcast or in quoted material, are their own.

Employers and affiliations. Organisations named in a profile are mentioned to describe the person’s career. Unless stated otherwise, those organisations have no relationship with Saizen Acuity and do not endorse it.

Partners. We work with technology and services partners and may have commercial arrangements with them, which can include referral, reseller or similar fees. Partners’ products and services are supplied under their own terms, and we are not responsible for them unless we expressly agree otherwise in writing.

Enquiries and engagements

• Sending an enquiry, booking a conversation or taking part in an introductory call does not create a contract, a client relationship, a duty of care or any obligation on either side. We may decline any enquiry without giving reasons.
• Any proposal, estimate or price we give is an invitation to discuss, not an offer capable of acceptance, unless it says otherwise. An engagement starts only when both parties sign a written agreement.
• Do not send confidential information through the website forms. Until a non-disclosure agreement or engagement agreement is signed, we do not accept any duty of confidentiality over information you send us, other than our obligations under data protection law.
• If you send us ideas, suggestions or feedback that we did not ask for, you agree that we may use them freely, without obligation or payment to you.
• You must give accurate information, and only information you are entitled to share. You must not submit anyone else’s details without their authority.

Events, podcast and news

Events. Registering interest in an event does not guarantee a place. Events may be subject to further terms given at registration, and we may change the format, date, venue, speakers or programme, or cancel an event. Events may be photographed or recorded; we will tell you beforehand, and how we use recordings is covered by our Privacy policy.

Podcast. Suggesting a guest or topic, or asking to appear, does not guarantee an episode. Appearances are agreed separately.

Acuity Daily. Our news pages point to articles published by third parties. Headlines, summaries, excerpts and links are provided for information and convenience. The articles belong to their publishers, who are responsible for their accuracy. Including an item does not mean we agree with it or endorse its source. If you are a rights holder and object to how your content appears, please contact us and we will review it promptly.

Imagery and illustrations

Many photographs, films, animations, diagrams and visualisations on the website are illustrative. Some are created or edited with digital tools, including generative artificial intelligence. Unless stated otherwise, they do not depict real clients, people, places, events, products or data, and any resemblance to a real person or organisation is coincidental. Interactive models, simulations and example figures are simplified illustrations, not measurements.

Intellectual property

We, or our licensors, own all intellectual property rights in the website and its content, including text, design, layout, graphics, images, video, software, the AI Readiness Review and its question bank, scoring and report text, and the names and marks “Saizen” and “Saizen Acuity” and our logo and crest. These works are protected by copyright, database, trade mark and other laws worldwide. All rights are reserved.

Subject to these terms, you may:

• view the website and print or download extracts for your own reference or your organisation’s internal, non-commercial use;
• share links to our pages; and
• quote short extracts with clear credit to Saizen Acuity and a link to the source page.

You must not, without our prior written permission:

• copy, republish, sell, license, frame or redistribute any part of the website or its content, or use it for any commercial purpose;
• modify any material, or use any illustration, photograph, video or graphic separately from its accompanying text;
• remove or change any copyright, trade mark or other notice; or
• use our names, logo or crest, or suggest any association with or endorsement by us.

Automated access, including crawling and indexing, is permitted only in line with our robots.txt file. Search engines and AI assistants that follow it may index and summarise our public pages with attribution. Bulk extraction or reuse of the website, or of a substantial part of its content, to build a competing product, service or database is not permitted.

Third-party names, logos and trade marks on the website belong to their owners.

Acceptable use

You may use the website only for lawful purposes and in line with these terms. You must not:

• use it in any way that breaches any law or regulation, or that is fraudulent or harmful;
• attempt to gain unauthorised access to the website, the server it is stored on, our form relay or automation systems, or any connected computer or database;
• attack the website by a denial-of-service attack or otherwise, or knowingly introduce viruses, malware or other harmful material;
• send spam, automated or bulk submissions, or misleading, abusive, defamatory or offensive content through our forms;
• impersonate any person or organisation, or misrepresent your identity, role or affiliation;
• probe, scan or test the vulnerability of the website or interfere with its security features, except with our prior written agreement (if you believe you have found a vulnerability, please report it to info@saizenacuity.com);
• reverse engineer or decompile any part of the website except as the law expressly permits; or
• use the website to send unsolicited advertising or to collect information about other users.

Breach of this section may also be a criminal offence under the Computer Misuse Act 1990. We may report it to the relevant authorities and cooperate with them, including by disclosing your identity.

Third-party content and links

The website contains links to, and content from, third parties, such as partners, publishers, podcast platforms, social networks and services that provide fonts and code. Links are provided for information only. We have no control over those websites or resources, we do not endorse them, and we are not responsible for their content, availability, terms or privacy practices, or for any loss that may arise from your use of them.

Linking to us

You may link to our home page or any public page, provided you do so fairly and lawfully and do not damage our reputation or take advantage of it. You must not link in a way that suggests any association, approval or endorsement on our part where none exists, and you must not frame the website on another site. We may withdraw this permission at any time.

Availability and accuracy

We work to keep the website accurate and up to date, but its content may be incomplete, out of date or contain errors, and we are under no obligation to update it. Descriptions of services, approaches, timescales and prices are indicative and may change. To the extent permitted by law, the website and its content are provided “as is” and “as available”, and we give no promises, warranties or guarantees, express or implied, that they are accurate, complete, up to date, of satisfactory quality, fit for any purpose or free from error.

Viruses and security

We do not guarantee that the website will be secure or free from bugs or viruses. You are responsible for configuring your own technology to access the website and for using your own virus protection software.

Our liability

What we do not exclude. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.

If you are a business user, then to the fullest extent permitted by law:

• we exclude all implied conditions, warranties, representations and other terms that may apply to the website or its content;
• we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, the website, or the use of or reliance on any content on it, including the AI Readiness Review;
• in particular, we will not be liable for loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, loss or corruption of data, or any indirect or consequential loss or damage; and
• if, despite the above, we are found liable to you, our total liability arising under or in connection with the website will not exceed one hundred pounds (£100).

If you are a consumer, the website is provided for business purposes only, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. We are responsible only for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not liable for loss or damage caused by a virus, denial-of-service attack or other harmful material that may infect your equipment, programs or data through your use of the website or anything you download from it, or through any website linked to it, except where the law does not allow us to exclude it.

Liability under a signed engagement agreement is governed by that agreement and not by this section.

Your responsibility to us

If you are a business user, you agree to indemnify Saizen Acuity, its directors, employees and practitioners against all claims, losses, damages, costs and expenses (including reasonable legal fees) arising from your breach of these terms, your misuse of the website, or any content or information you submit through it that infringes the rights of another person or breaks the law.

Privacy

We use personal data you give us, or that we collect through the website, as described in our Privacy policy, which forms part of these terms. It explains what we collect through our forms and the AI Readiness Review, how we use cookies and browser storage, and your rights.

General

• Suspension. We may suspend or end your access to the website, or block traffic from any source, if we reasonably believe you have breached these terms or to protect the website and its users.
• Events outside our control. We are not responsible for any failure or delay caused by events outside our reasonable control.
• Whole agreement. These terms and our Privacy policy are the whole agreement between you and us about use of the website, and replace any earlier arrangement about it. Any engagement is governed by its own written agreement.
• Severability. If a court finds any part of these terms invalid or unenforceable, the rest remains in full force, and the affected part applies to the greatest extent the law allows.
• No waiver. If we do not insist on any of your obligations, or delay doing so, we can still enforce them later.
• Transfer. We may transfer our rights and obligations under these terms to another organisation. You may not transfer yours without our written consent.
• Third-party rights. No one other than you and us has any right to enforce these terms, and the Contracts (Rights of Third Parties) Act 1999 does not apply, except that our directors, employees and practitioners may rely on the protections in sections 16 and 17.
• Language. These terms are in English, and the English version prevails over any translation.

Law and disputes

These terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the website, are governed by the law of England and Wales.

If you are a business user, the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of the place where you live, and nothing in these terms takes away any mandatory protection given to you by the law of the country where you live.

Before starting any proceedings, please contact us so that we can try to resolve the matter informally.

Contact

Questions about these terms, permission requests, rights holder notices and security reports can be sent to info@saizenacuity.com.